{"id":284,"date":"2025-02-26T23:16:48","date_gmt":"2025-02-26T22:16:48","guid":{"rendered":"https:\/\/techstream.africa\/?p=284"},"modified":"2025-02-26T23:16:48","modified_gmt":"2025-02-26T22:16:48","slug":"access-banks-phased-software-update-promised-stability-but-customers-are-struggling","status":"publish","type":"post","link":"https:\/\/techstream.africa\/?p=284","title":{"rendered":"Access Bank\u2019s phased software update promised stability but customers are struggling&nbsp;"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/techstream.africa\/wp-content\/uploads\/2025\/02\/img_5398-1.png\" class=\"wp-image-283\" srcset=\"https:\/\/techstream.africa\/wp-content\/uploads\/2025\/02\/img_5398-1.png 225w, https:\/\/techstream.africa\/wp-content\/uploads\/2025\/02\/img_5398-1-150x150.png 150w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/figure>\n\n\n\n<p class=\"p1\">Access Bank\u2019s recent core banking upgrade has left many customers facing service disruptions, with issues like failed USSD transactions, missing transaction histories, and app malfunctions. Despite a phased approach meant to prevent major downtime, users continue to report problems days after the final upgrade on February 23, 2025.<\/p>\n\n\n\n<p class=\"p1\">The bank, which invested \u20a668.62 billion ($51.3 million) in tech infrastructure, aims for digital expansion across Africa, but these disruptions raise concerns about execution. Access Bank has yet to publicly address customer complaints, highlighting the challenges of large-scale banking upgrades.<\/p>\n\n\n\n<p class=\"p1\">Read more at: <a href=\"https:\/\/techcabal.com\/2025\/02\/26\/access-bank-upgrade\/\">TechCabal<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Access Bank\u2019s recent core banking upgrade has left many customers facing service disruptions, with issues like failed USSD transactions, missing transaction histories, and app malfunctions. Despite a phased approach meant to prevent major downtime, users continue to report problems days after the final upgrade on February 23, 2025. The bank, which invested \u20a668.62 billion ($51.3&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-284","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/techstream.africa\/index.php?rest_route=\/wp\/v2\/posts\/284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techstream.africa\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/techstream.africa\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/techstream.africa\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/techstream.africa\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=284"}],"version-history":[{"count":1,"href":"https:\/\/techstream.africa\/index.php?rest_route=\/wp\/v2\/posts\/284\/revisions"}],"predecessor-version":[{"id":285,"href":"https:\/\/techstream.africa\/index.php?rest_route=\/wp\/v2\/posts\/284\/revisions\/285"}],"wp:attachment":[{"href":"https:\/\/techstream.africa\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=284"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/techstream.africa\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=284"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/techstream.africa\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}