Salesforce has announced a significant milestone in AI-powered customer service: its “Agentforce” AI agent has now handled over one million customer conversations on help.salesforce.com.
This achievement highlights the increasing effectiveness and scalability of AI in providing instant, reliable customer support without compromising quality or trust.
Agentforce, integrated into Salesforce’s help site in October, has quickly become a cornerstone of their customer success strategy.
In its first six months, the AI handled 500,000 conversations, doubling that figure in the subsequent period to reach the one million mark.
The impact of Agentforce is clear in key performance indicators. The AI now resolves 85% of all customer queries, resulting in faster responses and fewer delays.
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