Kuda Microfinance Bank (MFB) is set to expand its experience centres across Nigeria following its recent upgrade to a national banking licence, signaling the fintech’s ambition to deepen its physical presence while continuing to innovate in digital banking. The move highlights Kuda’s strategy to combine the convenience of online banking with tangible, in-person customer experiences.
The national licence allows Kuda MFB to operate across all states in Nigeria, expanding beyond its original digital-first model that primarily focused on mobile banking. While the bank has built a strong reputation as a challenger bank with millions of users, the expansion of experience centres reflects a growing recognition that some customers still value face-to-face interactions for certain financial services, including advisory support, business account setup, and complex transactions.
Kuda’s experience centres aim to provide a hybrid banking experience. These centres will offer more than standard banking services; they are designed as spaces where customers can interact with Kuda representatives, access financial education, receive guidance on savings and loans, and explore Kuda’s suite of digital products in a hands-on environment. By doing so, Kuda hopes to bridge the gap between digital convenience and personalized service, enhancing trust and customer engagement.
The expansion also aligns with broader fintech trends in Africa, where digital-first banks are increasingly recognizing the value of physical touchpoints to serve underserved populations, promote financial literacy, and attract SMEs that may prefer in-person onboarding. With this approach, Kuda can cater to both tech-savvy users and individuals who are still adapting to digital banking.
Kuda’s leadership emphasizes that the upgrade to a national licence is more than a regulatory milestone; it is a strategic enabler for growth, innovation, and inclusion. The bank plans to roll out additional centres in major urban hubs while evaluating demand in secondary cities, ensuring that access is balanced with operational efficiency.
By expanding experience centres, Kuda MFB is positioning itself as a truly national bank that combines digital innovation with human-centered service, aiming to redefine how Nigerians interact with fintech while supporting financial inclusion and customer empowerment across the country.
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