OPay has responded to reports circulating online that its offices were sealed by the Nigeria Revenue Service, clarifying that the claims are inaccurate and do not reflect the actual situation.
In a statement addressing the issue, the fintech company explained that its operations across Nigeria remain fully functional and that no directive had been issued requiring the closure of its offices. The company emphasized that it continues to serve millions of users nationwide without disruption.
The clarification came after reports suggested that tax authorities had shut down one of the company’s offices over alleged tax-related issues. The news quickly spread across social media platforms, raising concerns among customers and merchants who rely on the digital payments platform for everyday transactions.
OPay said the reports misrepresented the situation and reassured users that it maintains a cooperative relationship with regulatory authorities in Nigeria. According to the company, it regularly engages with relevant government agencies to ensure compliance with tax regulations and operational guidelines.
“We remain committed to complying with all regulatory requirements and maintaining transparent engagement with the appropriate authorities,” the company noted, adding that it values the trust customers and partners place in its services.
OPay is one of Nigeria’s most widely used mobile payment platforms, offering services such as money transfers, bill payments, airtime purchases, and merchant payment solutions. Since entering the Nigerian market, the company has expanded rapidly, building a large network of agents and merchants across urban and rural communities.
The platform plays a significant role in promoting financial inclusion by providing digital payment services to individuals who may not have access to traditional banking systems. With millions of active users, any report suggesting operational disruption naturally raises concern within the fintech ecosystem.
Industry observers note that as fintech companies grow and process increasing volumes of transactions, they face greater scrutiny from regulators and tax authorities. However, they also emphasize the importance of clear communication to prevent misinformation that could undermine public confidence.
OPay reiterated that its services remain available and encouraged customers to rely on official channels for accurate information about its operations.
The company added that it will continue to work closely with regulators while expanding its services to support Nigeria’s growing digital payments ecosystem. By addressing the reports directly, OPay aims to reassure users and reinforce confidence in the stability of its platform.
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