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Zenith confirms Kenyan expansion, says acquisition awaiting regulatory approval
Zenith Bank Plc, Nigeria’s second-largest bank by asset, is executing a major strategic move to expand into East Africa with its planned aquisition of Kenya’s Paramount Bank. According to reports, this move marks the bank’s first entry into the East African market. It is expected to reach completion by January 2026, pending th necessary regulatory…
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Customer Loyalty Metrics: Why CSAT and CES Are Becoming Just as Important as NPS for Modern Businesses
The Net Promoter Score (NPS) has become one of the most widely used customer experience metrics across industries, from global corporations to local banks and digital businesses. Introduced by Bain & Company, NPS measures how likely customers are to recommend a brand, product, or service to others—a powerful indicator of loyalty, trust, and long-term growth.…
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Nigeria Emerges as the Key Growth Engine for Jumia Amid Global E-Commerce Pullback
Jumia, Africa’s leading e-commerce platform, has revealed that its recovery is being powered largely by operations in Nigeria, even as several global rivals scale back their presence on the continent. The company attributes this growth to Nigeria’s expanding digital consumer base, increased online spending, and strong local demand for essential goods and services. According to…
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Why Zoho Has Struggled to Gain Widespread Recognition in Nigeria’s Business Software Market.
Despite being a global leader in business software solutions, Zoho has struggled to gain significant recognition in Nigeria, even after five years of operations in the country. The brand, known internationally for its suite of cloud-based productivity, CRM, and enterprise tools, faces unique challenges in capturing the attention of Nigerian businesses, particularly small and medium-sized…
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Ridelink Secures $1.1M Pre-Seed to Expand Its AI-Driven Global Logistics and Trade Platform.
Ridelink, a global infrastructure and logistics technology platform, has successfully closed an oversubscribed pre-seed funding round of $1.1 million. The financing, which exceeded initial expectations, is set to accelerate the company’s mission of revolutionizing logistics and trade through its AI-powered marketplace and embedded trade infrastructure solutions. Founded with the goal of simplifying cross-border trade and…
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Payora Emerges as Nigeria’s Go-To Digital Super App for Stress-Free Payments and Everyday Convenience
In an increasingly digital world, Nigerians are constantly searching for platforms that simplify daily transactions, reduce stress, and offer reliable financial services in one place. Payora, a rapidly emerging all-in-one digital platform, is gaining significant traction among tech-savvy Nigerians—and for good reason. Built with the realities of everyday life in mind, the platform combines payments,…
